Terms of Service

Terms of Service

Last updated: 2026-01-10

These Terms of Service (“Terms”) govern your use of the DevPulseIQ application (“App”) provided by WojTech Solutions Ltd (“we”, “our”, or “us”). By installing or using the App, you agree to these Terms.

1. Overview

DevPulseIQ is a SaaS application available via the Atlassian Marketplace that provides analytics, dashboards, benchmarks, and other delivery performance insights for Jira projects. The App integrates with Atlassian products via the Atlassian Forge framework and may include future features consistent with this purpose.

2. Eligibility

You must have a valid Atlassian account and comply with Atlassian’s own terms and policies to use the App.

3. License and Use

We grant you a non-exclusive, non-transferable, limited license to use the App in accordance with these Terms. You may not:

  • Reverse engineer, decompile, or otherwise attempt to access the App’s source code (except as permitted by law).
  • Use the App for unlawful, harmful, or abusive purposes.
  • Access or use the App in a way that materially impacts its stability, performance, or security.
  • Engage in activity that incurs disproportionate costs to us compared to your subscription fees, or that disrupts our ability to provide the service to other customers.
  • Resell, sublicense, or redistribute the App without our written consent.
4. Data Collection and Privacy

Your use of the App is also governed by our App Privacy Policy and our Data Processing Agreement, which describe what data we collect, how we use it, and your rights.

Data categories: For clarity, we distinguish between (1) Customer Content (Jira data you make available to the App), (2) Tenant Management Data (configuration, access control and permissions, administrative action logs, and operational usage metadata required to run and secure the App), and (3) Derived & Aggregated Outputs (non-identifying statistical outputs such as benchmarks, trends, and derived metrics). These terms have the meanings set out in the App Privacy Policy.

5. Fees and Payments

If you subscribe to a paid plan, all fees are billed via the Atlassian Marketplace and are subject to Atlassian’s payment terms. We do not process payment information directly.

6. Availability and Support

We aim to provide continuous availability of the App, but we do not guarantee uninterrupted or error-free service. We may modify, suspend, or discontinue any part of the App at any time, with or without notice. The App may occasionally be unavailable due to maintenance, network issues, or third-party service interruptions. We are not liable for downtime or loss of access caused by factors outside our reasonable control (including Atlassian platform issues, hosting-provider outages, or internet connectivity problems).

Support is provided via our contact page: https://devpulseiq.com/contact.

7. Insights and Recommendations

The insights, recommendations, and analytics generated by the App are for informational purposes only. We do not guarantee their accuracy, completeness, or suitability for any specific purpose. You are solely responsible for decisions or actions you take based on such outputs, and we are not liable for any loss, damage, or adverse outcome resulting from reliance on them.

User-level analytics are provided for diagnostic and planning purposes only and should not be used as the sole basis for performance evaluation or employment-related decisions.

8. Intellectual Property

The App, including all intellectual property rights, remains our property or that of our licensors. All rights not expressly granted are reserved.

Customer Content and outputs: You retain all rights in and to your Customer Content. We do not claim ownership over your Customer Content. However, we own (and may retain and reuse) any Derived & Aggregated Outputs generated by or through the App to the extent they do not identify you, your users, or your Jira instance and do not constitute personal data.

9. Disclaimer of Warranties

The App is provided “as is” without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the App, including but not limited to loss of profits, loss of data, business interruption, or reputational damage. Our total liability for all claims arising in any twelve (12)-month period is limited to the total amount you paid for the App during that same period.

11. Indemnity

You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from your misuse of the App or your violation of these Terms.

12. Termination

We may suspend or terminate your access to the App if you violate these Terms, if your usage materially impacts the stability, performance, or cost of providing the service, or if required by Atlassian under their policies. We will make reasonable efforts to notify you in advance when practicable.

Uninstalling the App from your Atlassian instance immediately ends your license to use it. Upon termination, all rights granted under these Terms cease, and your tenant-specific data will be deleted according to our Privacy Policy (including any typical deletion timelines and documented exceptions). For clarity, this does not require deletion of Derived & Aggregated Outputs that do not identify you or constitute personal data.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via the Atlassian Marketplace listing or on our website. Continued use of the App after changes take effect constitutes your acceptance of the new Terms.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. The parties agree that the laws of any other jurisdiction, including any conflict of law principles that might apply foreign law, shall not apply.

15. Contact Us

For any questions about these Terms, please contact us:

Email: contact [at] devpulseiq [dot] com
Contact page: https://devpulseiq.com/contact

WojTech Solutions Ltd
Registered in England and Wales · Company No. 16713425
Registered Office:
C/O KEITH WILLIS ASSOCIATES LTD, GOTHIC HOUSE, BARKER GATE,
NOTTINGHAM, NG1 1JU, UK